Unifying Global Mobility Services Across 180+ Countries
Global Professional Services Firm
The Client
& Challenge
A global professional services firm needed to simplify how clients and internal teams accessed mobility services across more than 180 countries.
The existing experience involved multiple systems, separate logins and fragmented service interactions, creating unnecessary complexity.
What Bossini
Delivered
Bossini delivered an end-to-end Salesforce-powered service portal, bringing previously disconnected systems and service interactions into a unified digital experience.
The solution provides a common point of access to global mobility services, supporting a more consistent, scalable client experience.
The platform uses Salesforce Agentforce Service Portal capabilities to support service delivery and client interactions.
The Impact
A unified Salesforce experience simplifies complex global operations and reduces service friction.
- Countries supported
- 180+
- Through the global service model
- Saved per client interaction
- 5+hours
- As reported in the client presentation
- Systems and logins unified
- 18+
- Into a single portal experience
- First-year cost savings
- 20%
- Realized savings
Time saved per interaction is as reported in the client presentation.
Let’s talk about
what you’re building.
From enterprise Salesforce transformation to intelligent applications and embedded engineering teams, Bossini brings the expertise to move complex initiatives forward.
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